Versand

Handling and Shipping Time

For items in stock, please allow 2 business days of handling time, plus up to 1-2 weeks for delivery. Items that must be ordered from the manufacturer or supplier may take longer, and shipping times for those items are estimates only. Some items ship directly from a manufacturer or supplier outside your country. These shipments may take longer because of international transit and customs clearance. Please be aware that shipping calculators and a product’s “In Stock” status may not always be accurate.

Backordered and Pre-Order Items

We sell products from third-party manufacturers and do not hold all inventory ourselves, so some items may be backordered, offered as pre-orders, or have extended lead times. If your item is backordered, we will email you the manufacturer’s best available estimate of when it will ship. Estimated ship dates come from the manufacturer, are not guaranteed, and may change. If your order is delayed beyond the estimate we gave you, we will notify you, and you may choose to wait or cancel for a full refund.

Tracking Information

Some of our items ship directly from the manufacturer, so it can take time for us to receive tracking and update it in our systems. When we receive tracking, we will email it to you. Tracking for shipments from outside your country may show few updates while the package is in international transit or clearing customs. In some cases, tracking may not be available until shortly before or after delivery. You can also log into your account to check the tracking information on your order.

Cancellations

You may cancel your order any time before it ships. An order is considered shipped once it has been released to the carrier, whether by us or by the manufacturer. To request a cancellation, submit a request through your customer account at https://account.thelightingguru.net or email info@thelightingguru.net with your order number. Because many orders ship directly from the manufacturer, we must send your request to them for confirmation. A cancellation is complete only when we confirm it to you in writing. For full details, including what happens if your order has already shipped, see our Cancellation Policy and our Refund Policy: https://thelightingguru.net/policies/refund-policy

Delivered Orders

If your tracking shows a package as delivered but you have not received it, or you have any other issue with your order, please contact us at info@thelightingguru.net before contacting your bank or card issuer so we can resolve it quickly.

Customs, Duties & Taxes (International and Cross-Border Shipments)

This section applies to any order that crosses an international border. That includes orders shipped to an address outside the United States, and orders shipped to any address, including in the United States, directly from a manufacturer or supplier in another country.

These shipments may be subject to import duties, tariffs, customs fees, taxes (such as VAT or GST), brokerage or clearance charges, or other fees charged by the destination country. These charges are set by customs authorities and are outside The Lighting Guru’s control.

The buyer is solely responsible for paying any import duties, tariffs, taxes, customs fees, and related charges. These fees are not included in the item price or shipping cost unless the checkout clearly says they are included. They are usually collected by the carrier or customs office before or when the package is delivered.

Because customs rules and rates vary by country and change often, we cannot predict whether your order will be charged or how much the charges will be. If you’d like to know whether an item ships from outside your country before you order, contact us at info@thelightingguru.net and we’ll tell you where it ships from, if that information is available. We also recommend checking with your local customs office about import rules and possible fees. Your bank or card issuer may also charge currency conversion or foreign transaction fees, and these are also the buyer’s responsibility.

We and our manufacturers and suppliers follow applicable trade and export regulations, and shipments are declared with their actual contents and value. We cannot ask for packages to be marked as gifts or undervalued to reduce or avoid duties.

Refused or Unclaimed Packages: If you refuse a package or don’t pay the required duties, tariffs, or taxes, and the package is returned to us or to the manufacturer, we will not refund the original shipping charges, duties, or taxes. Any return shipping costs or fees charged to us or the manufacturer will be deducted from your refund. If the carrier destroys or abandons the package instead of returning it, we can’t issue a refund.

By placing an order that ships across an international border, you agree to these terms.