Versand

Handling and Shipping Time

For items in stock, please allow 2 business days of handling time and up to 1-2 weeks for shipment. Items that must be ordered from the manufacturer or supplier may take longer, and shipping times for those items are estimates only. Please be aware that there may be discrepancies with shipping calculators or a product's "In Stock" status.

Backordered and Pre-Order Items

We sell products from third-party manufacturers and do not hold all inventory ourselves, so some items may be backordered, offered as pre-orders, or have extended lead times. If your item is backordered, we will notify you by email with the manufacturer's best available estimate of when it will ship. Estimated ship dates are provided by the manufacturer, are not guaranteed, and may change. If your order is delayed beyond the estimate we gave you, we will notify you and you may choose to wait or cancel for a full refund.

Tracking Information

Some of our items ship directly from the manufacturer, so it can take time for tracking to be provided to us and updated in our systems. When we receive tracking, we will email it to you. In some cases, tracking may not be available until shortly before or after delivery. You can also log into your account to check the tracking information on your order.

Cancellations

You may cancel your order any time before it ships. An order is considered shipped once it has been released to the carrier, whether by us or by the manufacturer. To request a cancellation, submit a request through your customer account at https://account.thelightingguru.net or email info@thelightingguru.net with your order number. Because many orders ship directly from the manufacturer, we must submit your request to them for confirmation, and a cancellation is complete only when we confirm it to you in writing. For full details, including what happens if your order has already shipped, see our Cancellation Policy and our Refund Policy: https://thelightingguru.net/policies/refund-policy

Delivered Orders

If your tracking shows a package as delivered but you have not received it, or you have any other issue with your order, please contact us at info@thelightingguru.net before contacting your bank or card issuer so we can resolve it quickly.

International Orders

Please note some international orders may be subject to the receiving countries customs fees, duties, exchange rates, or taxes. This is out of The Lighting Guru's control. Please be aware of your countries import tax/duties prior to placing your order. We do our best to adhere to all international trade regulations, and any customs charges relating to your package will vary from country to country. We cannot guarantee what they will be in advance or if your package will have any at all unless noted as included in the shipping at checkout.